Frequently asked questions

Below you'll find answers to the questions we get asked the most about Homellio for business and homeowners.

For Businesses

Is Homellio for me?

If you provide goods or services in the home improvement sector, your business can certainly benefit from a profile page on Homellio.

Is Homellio free to join?

You can list your business on Homellio.com for free. Only if you choose to opt for a Premium membership to enjoy more benefits, you will be required to pay a small fee.

What are the types of membership?

At Homellio, we offer two types of membership: Basic membership, which is free of charge, and Premium membership, which is priced at £24/month (incl. VAT) or £240/year (incl. VAT).

How do I cancel my Premium membership?

You can cancel your Premium membership by downgrading your account. Simply visit the Account Settings section of your account, scroll down and click or tap “Change Membership”. You will continue to be a Premium member until the end of the period for which you have already paid, and your account will then be automatically downgraded to our Basic free membership.

How do I build a better profile?

You can build a better profile with our Premium membership where you can unlock a number of features that allow you to fully customise your profile page, upload your logo, add a business description, select multiple categories and locations, upload photos, and much more.

How do I upload my logo?

Uploading a logo is only available with a Premium membership. If you are a Premium member log in to your account and go to your company dashboard. Click on Edit Profile, then click on Upload in the Your Company Logo dialogue box.

How do I get notified of a new review of my business?

Make sure to opt-in to review notifications in your Account Settings to receive an email alert every time a review or comment is posted to your listing.

How do I remove a review?

If you believe a review on your Homellio profile is inaccurate, innapropriate or breaches our policies, click on the ‘Report review’ link next to it and tell us why you think it should be removed. Our support team will evaluate the content against our guidelines and email you with a notification of the outcome.

How can I delete my Homellio account?

You can certainly delete your account, but since you have spent time creating and optimising your profile, you might as well keep it and benefit from more exposure online. Our Basic membership is free and your presence at Homellio improves your online visibility. If you are certain you want to delete your account, simply visit the Account Settings section of your account, scroll down and click or tap “Account Termination”. 

 


 

For Homeowners

What is Homellio?

Homellio is an online platform that helps homeowners find the right professionals and suppliers to assist them with home improvement projects.

How does Homellio work?

Homellio can save a lot of headaches and time when it comes to finding the right businesses for home improvement projects. Homellio provides homeowners with a free and easy to use platform where they can search, compare, contact and review local professionals and retailers.

Why use Homellio?

Unlike other websites offering similar services, Homellio does not require homeowners to provide their telephone number or home address. It is up to the homeowners to decide which businesses they prefer to contact, having looked at their profiles - not the other way around.

How can I hire a professional?

Homellio is the network behind the professionals, however, we don’t work directly with them. If you want to hire a professional, you need to contact them directly to discuss your project, timeline, cost, scope, etc.

How can I write a review?

Have you secured any services or products provided by a business listed on Homellio? To write a review, click the “Write a Review” button on the page of the company which you wish to review. If you are not coming directly from a company's listing page, type the name of the company you want to review in the search bar. You will be asked to provide a star rating (out of 5) and a description of your experience (of at least 30 words). You can see and manage your reviews from your account.

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Homellio is the ultimate platform to promote your business in a more targeted, relevant and effective way. Create your profile. Reach new customers. Grow your business.

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